7ju77's Privacy Policy —
Your Information Is Completely Safe

1 Introduction & Scope

7ju77 ("we", "our", "platform") provides an online betting and casino service for players in Bangladesh. This privacy policy ("policy") sets out our practices and commitments regarding the collection, use, storage, transfer, and disclosure of your — the platform user's ("you", "your") — personal information.

This policy applies to the 7ju77 website, mobile interface, and all related services. If you are under 18 years of age, or are not eligible to use online gaming services under applicable law in Bangladesh — in particular if you are under 21 years of age — you may not use this platform or provide any personal information to us.

We may update this policy from time to time. You will be informed of any changes via a notice on the platform. Continued use of the platform after changes means you have accepted the revised policy.

2 What Information We Collect

7ju77 only collects the information needed to deliver our services smoothly and operate a secure platform. The types of information collected are described below:

2.1 Information You Provide Directly

When you create an account, log in, or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Account login credentials (passwords are always stored in encrypted form)
• Documents required for identity verification
• Financial transaction details — such as deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages and requests you send to the customer support team

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use the platform:

• IP address and device identification information
• Browser type, operating system, and device model
• Your activity on the platform — pages visited, games played, session duration
• Login history and security-related activity logs
• Data collected through cookies and similar tracking technologies (see section 7 below for details)

3 Purpose of Data Use

7ju77 uses collected information only for the following legitimate purposes:

3.1 Service Delivery and Operation

• Creating, managing, and keeping your account secure
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer
• Accurately maintaining gaming history, bonus balances, and transaction records
• Managing your VIP level and providing associated benefits

3.2 Security and Compliance

• Identity verification (KYC) and age confirmation — the platform is for users aged 21 and above only
• Detecting and preventing fraud, money laundering, and suspicious activity
• Monitoring unusual playing patterns under our responsible gaming policy
• Meeting applicable legal and regulatory obligations

3.3 Service Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Generating anonymised statistics to evaluate overall service quality

3.4 Communications

• Responding to customer support requests and complaints
• Sending important account-related notifications
• Sending relevant promotional information with your consent

4 Data Sharing & Disclosure

7ju77 never sells your personal information or rents it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We use certain trusted third-party services that perform specific functions on our behalf — such as payment processing, fraud detection, and technology infrastructure. These partners receive only the information needed to complete their specific task and are bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information due to a court order, a lawful request from law enforcement, or other legal requirements. In such cases, we will provide only the information that is legally required.

4.3 Business Changes

In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity. You will be notified in advance, and equivalent protections under this policy will continue to apply.

5 Data Retention & Security

5.1 Retention Period

We retain your personal information only for as long as necessary — to provide services, meet legal obligations, resolve disputes, and enforce our agreements. Even after an account is closed, some information may be kept for a defined period to satisfy regulatory requirements.

5.2 Technical Security Measures

7ju77 uses industry-standard security technologies to keep your information safe:

• SSL/TLS Encryption: All data transmitted on the platform is protected by SSL encryption
• Encrypted Storage: Sensitive data — especially passwords and financial information — is stored in encrypted form
• Access Controls: Only authorised staff can view your information, on a need-to-know basis
• Security Monitoring: Regular monitoring is conducted to detect unauthorised access attempts on the system
• Security Audits: Platform security is regularly assessed and reviewed

No transmission of information over the internet is entirely risk-free. However, we continue to make every effort to protect your data.

6 Your Rights

As a user of the 7ju77 platform, you have the following rights regarding your personal information:

6.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated. This can be done through your account settings or by contacting customer support.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited where legal obligations, ongoing disputes, or outstanding transactions apply.

6.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. Following such an objection, we will immediately stop processing your information for that purpose.

6.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact our customer support team. Support is available 24/7 via live chat, or you can write to us by email at [email protected].

7 Cookies & Tracking Technologies

7ju77 uses cookies and similar tracking technologies to keep the platform running smoothly and to improve your experience.

7.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality — maintaining login sessions and security protection. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, so you do not have to reconfigure them each time.
• Analytical Cookies: Collect anonymised statistics to understand how the platform is used. These help improve service quality.

7.2 Cookie Controls

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may cause some key platform features to stop working correctly. Each browser manages cookies differently — consult your browser's help section for more details.

8 Protection of Minors

7ju77 is a responsible platform. This service is for users aged 21 and above only. We never knowingly collect personal information from minors.

Age is verified during the registration process. If we have reason to doubt a person's age, we reserve the right to verify their identity document. If we confirm that a minor's information has been collected unintentionally, we will delete it immediately and close the associated account.

If a parent or legal guardian believes their minor child has provided information on this platform, please notify us immediately at [email protected].

9 International Data Transfers

7ju77's services are intended for users in Bangladesh. The servers required to process your information may be located in various countries. In such cases, we ensure that:

• Data transfers are conducted through lawful processes only
• The receiving party upholds equivalent privacy protection standards
• Your information is never used unlawfully under any circumstances

10 Policy Changes & Updates

We may update this privacy policy at any time in response to business changes, legal requirements, or service improvements. If significant changes are made, we will notify you via a notice on the platform.

After each update, the new "Last Updated" date will be shown at the top of this page. Continued use of the platform after changes means you have accepted the terms of the new policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Live Chat: Direct support available 24/7 — in both Bengali and English
• Email: [email protected]

We will try to respond to your request as quickly as possible.